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POLICIES


Pricing
We strive to offer competitive pricing for everything we sell. Also, However with the constant creation of new deck concepts and the release of new cards makes it difficult to keep up-to-date on pricing across thousands of cards. Sometimes cards will shoot up in value overnight and we do not have time to respond. These instances will be dealt with a case by case basis but purchase quantities may be limited or refunded all together.

Buyouts & Speculation
Recently there has been a lot of speculation activity, especially on reserve list cards, that have resulted in buy outs and price spikes. We love Magic the Gathering and we think this is a catalyst for destroying the game and the Vintage, Legacy and Commander formats. We strive to provide our customers with great prices but we do not support these practices that a few people are doing for monetary gain at the expense of actual players. For any orders that we feel are speculation plays, we will not hesitate to cancel and refund your order in order to protect the integrity and health of the game we all love.

Returns
Due to constant market fluctuations, returns will be considered on a case by case basis. For all returned orders, cards must be received by us in the same condition that we originally sent them in. The full price of the cards will be refunded less shipping costs.

Non-Receipt of Order
If you chose Canada Post (Standard Letter Mail) as your shipping option please be aware that we do NOT guarantee the arrival of your package and no tracking is included. About 1 in 5,000 packages are lost by the post service and many more packages experience delays in delivery for whatever reason. However we guarantee that all orders are packaged carefully and securely including toploaders, sleeves, team bags, and padded envelopes. If you do not agree to release MTG Island of any liability regarding the loss of a shipment, please select an "Expedited" mailing option during checkout.

Out of Stock
Organizing millions of cards is tough work and we do our best to make sure out inventory is 100% accurate. However, sometimes mistakes happen and we sell out of a card. When this happens we will notify you through the email you provided as soon as the discrepancy is revealed. If possible, we will replace the cards with a better condition version or if none is available, we will refund you the full purchase price through the payment method you used to pay us. (i.e. we would send the refund to your PayPal account if you paid for your order through PayPal).

Quantity Limits
MTG Island strives to keep a wide selection of singles in stock.We ask that players try to assist us and limit orders of cards to a playset (4) of a card so that others in the magic community can have access to these cards as well.

Business to Business (B2B) Sales
At this time, MTG Island only sells cards to individual players and will not sell to other business or consortiums.

Pre-Orders
For all new Magic sets, pre-orders will be taken for singles prior to the official release of the set. All orders will be held until the official release date when product becomes available and will be shipped as soon as possible after this day. Sometimes we do not get the distribution of cards expected, so we may sell too many of a card. In this case, we apologize and you will be refunded the full purchase price for the cards.

Newsletter Policy
When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through secure channels. Please contact us to opt out at any time.



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