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FREQUENTLY ASKED QUESTIONS (FAQs)
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| Online Shopping Guarantee |
We are committed to providing great products and service to our customers. If you are not completely satisfied, contact us and we will make it right! If you find that you are missing a product from your order, please contact us for a refund of that product within 24 hours of receiving your order. Please indicate if you would prefer a refund or the cards sent to you - both methods will be free of charge. If you find that a product is damaged or unsatisfactory, please contact us for a refund of that product within 72 hours of receiving your order!
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| Payment |
At this time we only accept PayPal as a payment method. PayPal is one of the most trusted and secure online payment methods available. A PayPal account will let you pay using a bank transfer or credit card. If you don't have an account, please go to PayPal and open one, it only takes a few minutes.
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| Local Pick-Ups |
Unfortunately we are an online business only and we do not have a physical location to visit. However, cards can be picked up most nights from 6-9PM from Dufferin Mall in Toronto, walking distance from Dufferin subway station. Please place your order and pay for it online as normal and we will contact you with pick-up details.
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| Returns |
Due to constant market fluctuations, returns will be considered on a case by case basis. For all returned orders, cards must be received by us in the same condition that we originally sent them in. The full price of the cards will be refunded less shipping costs.
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| Non-Receipt of Order |
If you chose Canada Post (Standard Letter Mail) as your shipping option please be aware that we do NOT guarantee the arrival of your package and no tracking is included. About 1 in 5,000 packages are lost by the post service and many more packages experience delays in delivery for whatever reason. However we guarantee that all orders are packaged carefully and securely including toploaders, sleeves, team bags, and padded envelopes. If you do not agree to release MTG Island of any liability regarding the loss of a shipment, please select an "Expedited" mailing option during checkout.
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| Out of Stock |
Organizing millions of cards is tough work and we do our best to make sure out inventory is 100% accurate. However, sometimes mistakes happen and we sell out of a card. When this happens we will notify you through the email you provided as soon as the discrepancy is revealed. If possible, we will replace the cards with a better condition version or if none is available, we will refund you the full purchase price through the payment method you used to pay us. (i.e. we would send the refund to your PayPal account if you paid for your order through PayPal).
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| Quantity Limits |
MTG Island strives to keep a wide selection of singles in stock.We ask that players try to assist us and limit orders of cards to no more than 2 or 3 players of card so that others in the magic community can have access to these cards as well.
Also, with the constant creation of new deck concepts and the release of new cards makes it difficult to keep up-to-date on pricing. Sometimes cards will shoot up in value overnight and we do not have time to respond. These instances will be dealt with a case by case basis but purchase quantities may be very limited.
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| Pre-Orders |
For all new Magic sets, pre-orders will be taken for singles prior to the official release of the set. All orders will be held until the official release date when product becomes available and will be shipped as soon as possible after this day. Sometimes we do not get the distribution of cards expected, so we may sell too many of a card. In this case, we apologize and you will be refunded the full purchase price for the cards.
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| Newsletter Policy |
When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through secure channels. Please contact us to opt out at any time.
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