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WE ARE CURRENTLY SHIPPING TO U.S. AND JAPANESE ADDRESSES ONLY!
Does my billing address need to match my shipping address?
Yes, your billing address must match the shipping address on the order.
Return Policy - Unclaimed Items - Restocking Fee
Due to the volatile nature of the single card market we cannot accept returns on individual cards.
We can accept returns on sealed products and sleeves as long as the items are still unopened and in the original condition items were shipped to you.
Any sealed item may be returned for a full refund minus shipping costs as long as the item is in the same condition as shipped as long as you notify us within 48 hours of receiving items - Email authorization required. In the event we send the incorrect item we will pay return shipping for the sealed item. EmpireGameCenter.com assumes no responsibility for items damaged or lost in the mail. Insurance is recommended against damages.
In the event that you did not claim your package from the post office and items were returned you will receive a refund minus shipping + 20% restocking fee or a maximum of $5.00.
Are there account limits for empirecards.com?
Yes - We currently have a one account per individual limit for all customers. If you have a business and a home address you are only permitted to have one total account.
Does EmpireCards.com have a restriction on the number of an item I can purchase?
Answer - Our current inventory is set up on multiple sales channels so we have to restrict orders to 8 of an item within a 24 hour period to avoid oversells.
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Return Policy
You may return most new, unopened items sold and fulfilled by EmpireCards.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you pay by:
Your refund will go to:
... time until return is processed:
Credit Card
Credit Card
3-5 business days
Bank Account
Bank Account
Up to 10 business days
Check OR
Money Order
Store Credit Balance
(to request a check, email us)
1 business day
Your Privacy
EmpireCards.com is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
How does EmpireCards.com protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.
Will EmpireCards.com disclose the information it collects to outside parties?
EmpireCards.com does not sell, trade, or rent your personal information to others. EmpireCards.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
EmpireCards.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of EmpireCards.com, our users, or others.
In Summary
EmpireCards.com is committed to protecting your privacy. We use the information we collect on the site to make shopping at EmpireCards.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Your Consent
By using our Web site, you consent to the collection and use of this information by EmpireCards.com, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
EmpireCards.com also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and EmpireCards.com has no control or influence over their policies. Please check the policies of each site you visit for specific information. EmpireCards.com cannot be held liable for damage or misdoings of other sites linked or otherwise.
Questions and Feedback
If you have any questions or feedback related to our Policies, please email us at sales@empirecards.com
Thank you for shopping at EmpireCards.com!
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