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FAQ: My credit/debit card appears as if it was charged multiple times for one purchase after my order was declined, what do I do?
Answer: When an order is attempted with a credit/debit card a hold is automatically placed for the amount of the order for 2-3 business days even in the event the card is declined. This is standard procedure for credit card processing. We recommend making sure you enter the billing information exactly as it appears on your credit card statement. If the word Street is spelled out please spell out street instead of abbreviating as ST.

FAQ: I received a tracking number but USPS.com says electronic shipping information received? - When will my items ship?
Answer: Your order was processed and marked shipped the moment you receive your tracking number. Orders are dropped off at our local USPS office daily at 5 pm est (our office closes at 5:30 pm est.) Due to the large volume of mail that we ship our local post office does not always scan our items when we drop them off so the first scan you may see could be 1-5 business days after mailing and will state ?arrived at local sort facility? or something of that nature. If you?ve received a tracking number and a shipped email your order has been processed and shipped during the regular business day.

FAQ: What about orders marked shipped after 5 pm est and/or Sunday shipments?
Answer: In the event we receive a larger than normal amount of orders we do process orders after hours to catch up on the mail. If you?ve received a tracking number after 5 pm est your order will ship the following business day. Sunday shipments are dropped off on most Mondays, unless there is a federal holiday.

FAQ: I double clicked on TCGPlayer and accidently placed a duplicate order! How do I cancel the second order?
Answer: Email sales@empirecards.com and we will take care of this issue asap. When we void credit card transactions or mark the transaction as 'refund" the process can take 2-3 business days to update on your statement.

FAQ: I placed an order and chose "paypal" as my payment method and I do not see charges in my paypal account for this order, did you receive my payment?
Answer: If you have received a confirmation number for your order but do not have record of payment sent in your paypal account please email sales@empiregamecenter.com and we will send an invoice for your purchase. In the event you sent payment manually please email sales@empiregamecenter.com so we can verify payment and process your order faster. Orders that are not paid for within 24 hours of placing the order are treated as abandoned shopping carts and we will cancel the order.

FAQ: Do you have a physical store?
Answer: Yes! Empire Game Center, 164 Cherry St, Kent, OH 44240


Contact info

Email contact (website) - sales@empirecards.com
WEBSITE Phone contact - This line is for WEBSITE sales inquiries only - Please do not call this number for questions about in store pricing or events -(330)-346-0681 Mon-Friday 12 PM - 5 pm est only please! If you are prompted to leave a voice mail please leave your name, phone number, and any information about your order or reason for calling or your call may not be returned (this includes people we know.)


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